Terms of Service

These Terms of Service govern your use of PandaPicks.shop and purchases from Panda Picks.

Please read them together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Eligibility and Customer Information

You must have the legal capacity and any necessary authorization to place an order.

Provide accurate contact, payment, billing, and shipping information.

If you create an account, keep your login details secure and report suspected unauthorized use.

2. Products and Descriptions

We aim to provide accurate product descriptions, images, prices, and availability information.

Packaging, product details, and manufacturer specifications may change. Screen settings and photography may also affect how colors and other details appear.

Please review the relevant product listing before placing your order. Contact us if you need clarification about a product.

3. Prices and Availability

Prices, stock, and promotions may change for future purchases.

Applicable shipping charges and taxes are displayed at checkout. Adding a product to your cart does not reserve inventory.

If an inventory, listing, or pricing error materially affects an order, we will contact you about an appropriate resolution.

We may cancel an affected order for a legitimate reason and refund the corresponding payment.

4. Orders and Payments

Submitting an order is a request to purchase the selected products.

An automated order receipt acknowledges your request and does not by itself confirm dispatch.

Orders require successful payment authorization. You confirm that you are authorized to use the payment method submitted.

We may investigate, hold, or decline transactions affected by:

• Unavailable inventory.

• Payment authorization problems.

• Suspected fraud or unauthorized activity.

• Material pricing or listing errors.

• Incorrect customer information.

• Other circumstances preventing fulfillment.

If we cancel an order after receiving payment, we will refund the amount due for the canceled order.

We will not substitute a materially different product without your agreement.

5. Processing and Shipping

For in-stock products, processing generally takes 1–2 business days after payment confirmation.

Estimated transit is generally 3–5 business days after dispatch.

Business days exclude weekends and U.S. federal holidays. Delivery estimates depend on the destination, carrier operations, and circumstances affecting transit.

Customers must provide accurate shipping information. Tracking details are supplied when available.

Our Shipping Policy provides additional information about delivery, address changes, and missing or damaged packages.

6. Pre-Orders and Shipment Delays

For products specifically offered as pre-orders or backordered items, availability and shipment estimates will be communicated separately.

If we cannot dispatch within the stated timeframe, we will provide the required delay notice and cancellation/refund options described in our Shipping Policy and applicable law.

7. Returns, Refunds, and Cancellations

Eligible returns may be requested within 30 days of delivery, subject to our Return & Refund Policy.

Products must meet the applicable return conditions. Conditions relating to opened or used items do not remove rights concerning damaged, defective, incorrect, or misdescribed products.

Approved return refunds are generally processed within 3–5 business days after approval. Payment providers may take additional time to display the credit.

Contact us promptly to request cancellation before dispatch. Once an order ships, the applicable return process may apply.

8. Problems with an Order

If an item is damaged, defective, incorrect, or missing, contact contact@pandapicks.shop with your order number and relevant details.

Photographs may help us investigate.

We will review the issue and explain the available resolution under our policies and applicable law.

9. Acceptable Website Use

You must not use the website to:

• Commit fraud or submit unauthorized payments.

• Distribute malicious code.

• Obtain unauthorized access to accounts or systems.

• Submit materially false or misleading information.

• Interfere with website security, other users, or store operations.

We may restrict access where reasonably necessary to protect customers, systems, or the business.

10. Website Content and Third Parties

Website materials may be protected by intellectual property rights belonging to Panda Picks or their respective owners.

Do not reproduce or commercially exploit protected materials without permission or another lawful basis.

Third-party trademarks and product names remain the property of their owners.

Payment, delivery, and other external services may have separate terms and privacy notices. Their involvement does not remove obligations we have to you under applicable law.

11. Availability and Liability

We take reasonable care in operating the store but cannot guarantee uninterrupted access or error-free website content.

To the extent permitted by law, Panda Picks is not liable for indirect or consequential losses arising from website use.

This does not exclude liability that cannot legally be excluded or reduce mandatory consumer rights and remedies.

12. Applicable Law and Disputes

These Terms are subject to applicable U.S. federal and state laws.

Mandatory consumer protections and applicable jurisdiction rules remain in effect.

Please contact us about an order or website dispute so we can try to resolve it.

13. Updates to These Terms

Updated Terms will be published on the website.

Changes apply to future use and transactions as permitted by law. They do not remove rights relating to an existing purchase.

14. Contact Us

Panda Picks
8530 Avenida Costa Norte
San Diego, CA 92154
United States

Email: contact@pandapicks.shop
Website: PandaPicks.shop