Return & Refund Policy

At Panda Picks, you may request a return of an eligible product within 30 days of delivery. This policy explains our return conditions, refund process, and how to request assistance.

1. Return Eligibility

To qualify for a standard return, the product must:

• Be the item purchased from Panda Picks.

• Be unused, unaltered, and in its original condition.

• Include its original packaging and components where applicable.

• Retain any required factory seals for products sold as sealed.

Submit your return request within 30 days of delivery and follow the instructions provided by our support team.

Opened, used, altered, or damaged products may not qualify for a change-of-mind return. This does not remove your rights if an item arrived damaged, defective, incorrect, or materially different from its description.

2. Damaged, Defective, or Incorrect Items

Contact contact@pandapicks.shop promptly if there is a problem with your delivery.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the item and packaging where possible.

Keep the affected items and packaging while we review the issue.

Depending on the circumstances and applicable law, the resolution may include a replacement, return, or refund.

3. How to Request a Return

Email contact@pandapicks.shop with:

• Your full name.

• Your order number.

• The email address used at checkout.

• The product you wish to return.

• The reason for the return.

Do not send merchandise back until we provide return instructions.

Our contact address is not automatically the correct return destination. The appropriate return address may depend on your order and its fulfillment arrangements.

4. Return Shipping and Costs

We will explain the return shipping arrangements and any applicable costs when authorizing your return.

Any proposed shipping deductions will be communicated before you proceed. Remedies and costs for damaged, defective, or incorrect items will be handled in accordance with applicable law.

5. Refund Processing

Once an authorized return is received and inspected, we will notify you whether the refund is approved.

Approved return refunds are generally processed within 3–5 business days after approval, using the original payment method.

Your bank, card issuer, or payment provider may need additional time to display the credit.

If a refund does not appear after your provider’s usual processing period, contact us for assistance.

6. Reduced or Refused Refunds

A return may be refused or a refund reduced if the product:

• Was used, altered, or damaged after delivery.

• Was opened contrary to applicable return conditions.

• Is missing required packaging or original components.

• Does not match the item purchased.

• Otherwise fails to meet the return conditions.

Late return requests may also be ineligible.

We will explain any refusal or proposed reduction. These conditions do not override mandatory consumer rights.

7. Exchanges

Contact us before returning an item for exchange.

Exchanges depend on replacement stock and the condition of the returned product. If a replacement is unavailable, we will discuss the available resolution.

8. Cancellations and Unshipped Orders

Contact us promptly if you wish to cancel an order before dispatch.

Once an order has shipped, the standard return process may apply.

If we cancel an order because it cannot be fulfilled, we will refund the payment for the canceled merchandise and any related charges that must be refunded.

Rights relating to shipment delays are described in our Shipping Policy.

9. Policy Updates

Changes to this policy will be published on this page. The policy applicable when you ordered generally governs that purchase, subject to mandatory law.

10. Contact Us

Panda Picks
8530 Avenida Costa Norte
San Diego, CA 92154
United States

Email: contact@pandapicks.shop
Website: PandaPicks.shop

Please obtain return instructions before sending merchandise to this address.